Joa-Toa - buy online with secure credit card transactions

About Us Joa-Toa is completely dedicated to your total satisfaction. We are a small family business based in Scotland and all the clothing you see is hand made from a range of carefully chosen fleece. If you have any suggestions or comments about our clothing or this web site please email us at

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue and click on any items that you wish to buy and put them into the shopping "basket". When you have finished your selection, click on "check out" and you will be asked for a few details, which we need to complete the order.

Shipping And Handling Postage will be first class in all cases. UK addresses will be £3.00 for up to 5 items and £6.00 for up to 10 items.

Delivery Schedule We will deliver within 14 days, for goods shipped within the UK. For international orders please allow 28 days for delivery before contacting us regarding delays. We try to hold most products in stock and when this is the case delivery will be much sooner than indicated above. We make every effort to reduce delivery times and we are constantly reviewing our processes to achieve this. If we feel unable to meet your order within these time limits we will e-mail you at the earliest opportunity giving you the option to cancel.

Returns Policy We will provide you with a full refund or exchange (your choice) within 30 days of your returning any goods which you are not happy with. Your purchase will be refunded by the same method as your payment. All that we ask is that goods are returned unworn and in a re-saleable condition. However, the cost of returning items is your responsibility and it is recommended that you use a registered delivery service to ensure we receive the goods in perfect condition. In case of any dispute, UK law will apply. This is in addition to your statutory rights as a consumer. If you are returning goods it would be most helpful if you could contact us, as there are occasions when it may be unnecessary for you to be inconvenienced by sending an item back. You can : - e-mail us, complete with your order number, and a brief reason for return to: - We are also contactable by Telephone or Fax: - Louise at Joa-Toa Tel/Fax : +44 (0) 01343 870031 between 9am - 5pm.

Tax Charges All our prices include VAT.

Credit Card Security Joa-Toa online is a secure shopping environment and your details will be collected safely and securely. All credit card transactions are taken via Worldpay on a secure server. You will always know at the point of purchase the total sum of your order. We can accept Visa, MasterCard, American Express. Alternatively you can pay with your order by cheque, drawn on a United Kingdom bank - the order will be dispatched once the cheque has cleared.

Guarantee We would like you to be completely satisfied with your purchase from Joa-Toa and so all our products come with a 30 day no quibble guarantee. All that we ask is that goods are returned unworn and in a re-saleable condition.

Reaching Us If you want to contact us you can, by: - Tel / Fax on : - +44 (0) 01343 870031 or e-mail us at : - Alternatively, you can write to us at : - Joa-Toa, Luing, Lein Road, Kingston. Moray, Scotland IV32 7NW.

Privacy Policy Joa-Toa will NEVER disclose buyer's information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. We will add your e-mail address to our mailing list unless you indicate otherwise. If any customer wishes to discuss our privacy policy, then please contact Louise Henderson. +44 (0) 01343 870031 or e-mail